Partner Terms

These terms apply to any workshop, garage or service centre (“Partner”, “you”) that registers on the Keplix Partner app or at partner.keplix.co.in. Keplix is operated by Keplix Private Limited, 9/2659, Kailash Nagar, Gandhi Nagar, Delhi, 110031, India.

Our Terms of Service and Privacy Policy also apply. Where they conflict with these Partner Terms on a matter between you and Keplix, these Partner Terms prevail. By registering, you confirm that you are authorised to accept them on behalf of the business.

You must give accurate business details, documents, location and bank details, and keep them current. We verify Partners before a listing goes live and may ask for more information at any time. We may decline or pause a listing that we cannot verify.

You are responsible for holding every licence, registration and tax registration (such as GST, where applicable) your business needs, and for the conduct of your staff.

You set the prices shown for your services. They must be honest, itemised where the app asks for it, and inclusive of the taxes you charge. Once you confirm a booking, you agree to honour the slot and the confirmed price.

If a car needs work beyond what was booked, you must get the customer’s approval through the app before doing it or charging for it.

Joining Keplix is free. For each booking completed through Keplix, Keplix keeps a platform fee (currently 10% of the booking amount) and pays you the balance. We will give you notice in the app or by email before changing the fee, and the change will apply only to bookings made after it takes effect.

Customers pay Keplix in the app. The money is held until the service is marked complete and is then released to the bank account you registered. Taking payment directly from a customer for a booking made through Keplix is not allowed.

We may hold back or recover a payout that relates to a disputed, refunded or fraudulent booking until it is resolved.

Customers can cancel and get a full refund any time before work starts, as described in our Refund & Cancellation Policy. No payout is due for a booking cancelled before work starts.

If you cancel a confirmed booking or do not turn up, the customer is refunded in full. Repeated cancellations or no-shows can lead to lower visibility, suspension or removal.

You are responsible for the quality of your work, for the parts you fit, and for any warranty you offer. You agree to use parts that are what you describe them as (genuine, OEM-equivalent or aftermarket), and to complete any inspection or health report the app asks for.

If a customer complains, you agree to work with us in good faith. A resolution may be a free rework, a partial refund or a full refund, and a refund upheld against you may be recovered from your payouts.

You will receive customers’ names, phone numbers and vehicle details only to carry out their bookings. You must not use them for any other purpose, including marketing, share them with anyone else, or keep them longer than you need to. You must keep them secure and tell us straight away if you suspect they have been misused.

You must not post, buy or solicit fake reviews, offer customers rewards for changing a review, or contact customers to move bookings off Keplix. Abusive or unsafe behaviour towards customers or our staff is grounds for immediate suspension.

You can stop using Keplix at any time by contacting us, after completing or cancelling any open bookings. We may suspend or remove a listing if these terms are breached, if there are repeated customer complaints, or if the law requires it. Where we can, we will tell you why and give you a chance to respond. Payouts already due for completed, undisputed bookings will still be paid.

Keplix provides the platform; it does not carry out repairs. You are responsible for claims arising from your work, your parts, your premises and your staff, and you agree to compensate Keplix for losses it suffers because of them.

Keplix is not liable for indirect losses or lost profits. Our total liability to you for any claim is limited to the platform fees we received from you in the three months before the claim. Nothing in these terms limits liability that cannot be limited by law.

We may update these terms. We will give notice of material changes in the app or by email, and continuing to use Keplix after they take effect means you accept them.

These terms are governed by the laws of India, and the courts at Delhi have jurisdiction over any dispute. Complaints can be sent to our Grievance Officer at privacy@keplix.co.in. For anything else, email support@keplix.co.in or call +91 98189 15720.